eCommerce Website Policy Effective Date: 01st Jan 2024. Thank you for shopping with Best2Buy.My. Please read our policies carefully before making a purchase. By using our website and completing a transaction, you acknowledge and agree to the terms outlined below.
- Privacy Policy
We value your privacy and are committed to protecting your personal information. Any data collected during your visit and purchase will be used in accordance with our Privacy Policy. We do not sell, trade, or share your information with third parties, except as necessary to process transactions and fulfill orders. For more details, please review our full Privacy Policy.
- Payment Policy
We accept payments through secure online payment gateways, including credit/debit cards, PayPal, etc. All transactions are encrypted and processed through reputable third-party providers. We do not store your payment details on our servers.
- No Returns or Exchanges
All sales are final. We do not accept returns, exchanges, or refunds for any products once the purchase has been completed.
- Exceptions
The only exceptions to our non-return policy are as follows:
- If you receive a defective or damaged item, you must notify us within 3 days of delivery with photographic evidence.
- If the wrong item was delivered to you, please contact our customer service team within 3 days for assistance.
- Order Cancellation
Orders cannot be canceled or modified once they have been processed and shipped. Please review your order carefully before confirming your purchase. The return shipping cost is to be borne by you unless you have received the wrong item.
- Product Warranty
Certain products may come with a manufacturer’s warranty. If applicable, please refer to the manufacturer’s warranty terms for coverage and claims. Otherwise, the product warranty is valid for only 2 weeks after receiving the parcel.
- Contact Information
If you have any questions regarding this policy, please contact our customer support team at best2buy.my@gmail.com or WhatsApp via text only at 011-54154866, and we will respond to you as soon as we see your message. By using our website and completing a purchase, you agree to the terms of this eCommerce Website Policy. We appreciate your trust and support.